Terms and Conditions

Distance contract

In this online store, the seller of the offered goods, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, conclude the following Agreement:

The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer's order.

Delivery and payment procedure

The Buyer places an order for goods through this website, indicating the type and quantity of goods to be ordered. The Buyer has the opportunity to pay for the goods using the payment tools integrated in the online store or by paying the invoice prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature.

The Seller ensures delivery of goods within 14 days or by agreement after the 14-day period from receipt of payment for the goods, coordinating the delivery time with the Buyer.

Data processing

By entering the necessary information when placing an order, the Buyer confirms that they have read and agree that the data provided will be used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of the laws and regulations of the Republic of Latvia. By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.

General store trading rules

  • Name: SIA Kukie
  • Reg. no.: 40203358360
  • Address: Izstāžu iela 3 - 34, Valdlauči, Ķekavas pag., Ķekavas nov., LV-1076
  • Product: cookie product with added glaze or food coloring
  • Price: the price of the product may vary depending on the specifics or volume of the order

Payment terms

The settlement currency on the website is euro. Purchases can be paid for by choosing the following payment methods provided by the Mozello.lv payment platform:

  • Direct bank transfer using (Klix by Citadele)
  • Visa/Mastercard card payments
  • Bank transfer with invoice

The agreement enters into force upon successful payment to the online store's bank account or paid invoice. If for any reason it is not possible to fulfill the order, the Buyer will be informed and the paid amount will be refunded as soon as possible, but no later than within 14 days after receiving the notification.

Goods delivery terms and conditions

Delivery is made using OMNIVA parcel service.

  • Delivery price throughout the Baltics - 2.99 EUR
  • Delivery is provided in all Baltic countries.
  • Parcel services are provided to both individuals and legal entities.
  • A parcel service is a service in which the Sender places the shipment in a parcel machine located in the Republic of Latvia, and the shipment is issued to the Recipient from a parcel machine located in the Republic of Latvia, Lithuania, or Estonia.
  • The Recipient is informed about the delivery of the shipment by SMS, indicating the delivery parcel machine and the door code required to open the locker. If the Sender has indicated the Recipient's e-mail address, an additional notification is sent to the e-mail.
  • The storage period of the shipment in the parcel machine is 7 (seven) calendar days.
  • If the shipment is not collected from the parcel machine within the specified storage period, it will be returned to the Sender.
  • The Seller ensures delivery of goods within 14 days from receipt of payment for the goods, coordinating the delivery time with the Buyer.

Goods return policy

The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the goods by sending a withdrawal letter to the Seller. The Seller sends the withdrawal form to the Buyer by e-mail upon the Buyer's request, writing to [email protected].

The Buyer must return the goods to the Seller within 7 days after sending the withdrawal letter. All expenses related to returning the goods to the Seller at the address ''Izstāžu iela 3 - 34, Valdlauči, Ķekavas pag., Ķekavas nov., LV-1076'' are borne by the Buyer.

The Buyer cannot exercise the right of withdrawal if:

  • the ordered goods, by their nature, cannot be returned, or they deteriorate quickly or are quickly consumed;
  • the ordered goods are made specifically for the Buyer according to an individual order;
  • the Buyer has opened the cookie packaging.

Section 12, part six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer the right of withdrawal or to withhold compensation in case the goods are damaged, used carelessly during use, or instructions are not followed, if the original packaging of the goods is lost or if the packaging is significantly damaged.

Refund policy

  • The money for the returned goods will be sent to the Buyer's bank account from which the payment for the goods was made.
  • Within 14 calendar days to the Buyer's account, counting from the moment of receipt of the goods.

The Buyer cannot receive a refund if:

  • the ordered goods, by their nature, cannot be returned, or they deteriorate quickly or are quickly consumed;
  • the ordered goods are made specifically for the Buyer according to an individual order;
  • the Buyer has opened the cookie packaging.

Order cancellation policy

The client can cancel their order at any time, but a refund can be received if the order is canceled at least 24 hours after the order payment. If the goods are canceled earlier than 24 hours after payment, then:

  • The money for the returned goods will be sent to the Buyer's bank account from which the payment for the goods was made.
  • Within 14 calendar days to the Buyer's account, counting from the moment of receipt of the goods.

Dispute resolution policy

If we are unable to reach a compromise in the event of a dispute, then according to the following regulations you have the right to turn to an out-of-court dispute resolver: